Senior Account Manager
Job Description
WeSolveCX is looking for the next Senior Account Manager (SAM) to support our expansion plans. The SAM fosters high client satisfaction and retention by ensuring that clients receive outstanding support and service throughout their journey with the company. The SAM is supported by a team of Account Managers and maintains professional relationships with an expanding portfolio of clients. The successful candidate will be business oriented, identify opportunities for growth within existing accounts and, by demonstrating the value of WeSolveCX‘s solutions, support mutual growth. The successful candidate will be self-motivated, customer-oriented and collaborative.
Job Post Company Name
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or related fields
- 3+ years of management experience in a similar role
- Must be proficient in the use of Microsoft Office Suite applications
- Flexibility to travel when required
Responsibilities
- Through a team of Account Managers, implement an annual account management plan which supports customer success for a portfolio of WeSolveCX clients
- Review and recommend improvements to strategies to deliver outcomes that exceed client expectations
- Identify key stakeholders and build a trusting relationship with influencers of client companies to build confidence in the WeSolveCX brand
- Maintain knowledge of assigned accounts and WeSolveCX’s solutions to promote best practices and provide trusted advice to clients which will persuade them to increase their spend and/or renew their contract
- Meet or exceed assigned WeSolveCX budget expectations
- Ensure Account Managers are monitoring client account performance and delivery of client promises for compliance with contract
- Coordinate with all WeSolveCX business units to ensure strategic alignment, advocate for client needs and ensure effective delivery of client initiatives
- Use a data-oriented approach to assess the value delivered by WeSolveCX, analyze client account performance to identify trends, issues and opportunities for improvement
- Communicate the value of the WeSolveCX and client partnership by facilitating regular, structured client meetings, including but not limited to weekly and monthly operational reviews, quarterly and annual business reviews
- Manage complex client issues and act as the escalation point of contact for all clients
Remuneration and Job Benefits
The successful applicant will receive an attractive remuneration & benefits package.
