Travel Advisor Full Time NEW

Description

As a Travel Advisor at Phase IV Travel, you will assist clients in planning and booking business and leisure travel while delivering exceptional customer service. You will provide expert travel advice, prepare quotations, issue reservations, manage travel documentation, and build lasting client relationships. The ideal candidate is organized, proactive, detail-oriented, and passionate about creating seamless travel experiences while working in a fast-paced environment.

Responsibilities

• Assist clients with domestic and international travel arrangements.

• Prepare travel quotations and process reservations.

• Issue airline tickets, hotel bookings, tours, and ground transportation.

• Respond promptly to client enquiries via phone, email, and in person.

• Provide destination information, travel requirements, and itinerary support.

• Maintain accurate booking and client records.

• Deliver exceptional customer service before, during, and after travel.

• Contribute to achieving individual and company sales targets.

Requirements

• Diploma, Certificate, or Associate Degree in Tourism, Hospitality, Business Administration, Marketing, or a related field is an asset.

• Previous experience in a travel agency, airline, hospitality, tourism, or customer service environment is preferred but not mandatory.

• Knowledge of Global Distribution Systems (GDS), particularly Sabre, is an advantage. Training may be provided to the successful candidate.

• Excellent verbal and written communication skills in English.

• Strong customer service and relationship-building skills.

• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using web-based applications.

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.

• High level of accuracy and attention to detail.

• Professional appearance and a positive, proactive attitude.

• Ability to work independently while contributing effectively as part of a team.

• Willingness to learn new systems, products, and destinations.

• Sales experience and the ability to identify opportunities to upsell travel products and services will be considered an asset.

Salary

At Phase IV Travel, we believe in investing in our people and creating opportunities for continuous learning and career growth. As part of our team, you may enjoy:

• Ongoing professional development through industry workshops, seminars, and webinars.

• Access to supplier and destination training from leading airlines, hotels, cruise lines, and tourism boards.

• Opportunities to participate in familiarization (FAM) trips to experience destinations and travel products firsthand (subject to supplier invitations and eligibility).

• Exposure to local and international travel industry events and networking opportunities.

• Discounted airline tickets and hotel rates through participating travel industry partners, where available and subject to supplier terms and conditions.

• Hands-on experience with leading travel technology and reservation systems.

• A collaborative and supportive work environment focused on continuous learning.

• Opportunities for career growth as the company continues to expand.

• Performance-based incentives and recognition programs.

• The chance to build valuable relationships with airlines, hotels, tourism organizations, and corporate clients.

Please note that certain travel industry benefits, including FAM trips and travel discounts, are subject to supplier availability, eligibility requirements, and company policies.

How to apply

Interested candidates can submit their resume to careers@phaseivtravel.com