Quality Assurance Analyst
Job Description
Purpose of Position :
To make sure the client operations quality is above client goal and expectation.
The position is for an entry-level candidate.
Job Post Company Name
Requirements
-Atleast six (6) subjects CXC.
-Analytical and problem-solving skills
-Ability to analyze and identify trends
-Advance troubleshooting skills
-Highly productive
-Very good attendance habits
-Excellent organizational and time management skills
-Excellent verbal and written communication skills
-Ability to communicate with all levels of management
-Ability to work independently and multi-task
-Ability to work in a changing environment
Responsibilities
-Perform keen observations on documents against a client provided standard
-Determine whether documentations are using proper procedures, efficient and effective practices to provide support
-Meet individual daily and weekly monitoring quotas
-Complete all work assignments within the given due dates
-Attend Client meetings and functions as assigned
-Maintain a set work schedule which allows for flexibility where and when needed
-Work additional hours as needed to support the business needs
-Host calibrations, track results and attendance
-Handle private personal information in accordance with HIPAA regulations.
-Other related tasks as assigned
Remuneration and Job Benefits
-Generous health insurance/parental leave benefits
-Tuition Reimbursement for applicable courses and/or degrees after one year
-Substantial Flex Time Off policy and flexible work environment
