Customer Support Agent Full Time NEW

Description

The Customer Support Agent is responsible for providing exceptional customer service by responding to inquiries, preparing quotations, processing customer orders, and assisting with package handling and shipment-related matters. The successful candidate will serve as a key point of contact for customers and contribute to maintaining high service standards and operational efficiency.

Responsibilities

• Respond to customer inquiries in person, by telephone, email, and social media.

• Prepare and communicate accurate customer quotations.

• Process customer orders and maintain accurate records.

• Retrieve customer packages from storage as required.

• Resolve issues relating to customer orders, shipments, and deliveries.

• Sort and organize incoming and outgoing shipments.

• Support daily operational and administrative activities.

Requirements

• Minimum of five (5) CSEC subjects, including English Language and Mathematics

• Previous customer service, retail, administrative, or sales support experience is an asset

• Proficiency in Microsoft Office applications and email communication

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

• Excellent verbal and written communication skills

• Customer-focused and service-oriented mindset

• Strong problem-solving abilities

How to apply

Interested candidates are invited to submit the following:

• Updated Resume/Curriculum Vitae (CV)

• Cover Letter

Applications should be submitted via email to:

📧 jobs@sacpackaging.com

Subject Line: Customer Support Agent Application